Refund policy

MarketMaster Return and Refund Policy

Introduction

At MarketMaster, we are dedicated to providing high-quality products and exceptional customer service. We understand that, on occasion, our customers may need to return purchased products. This policy details our return and refund terms and procedures to ensure a transparent and satisfactory experience for our customers.

Scope

This policy applies to all products sold through the MarketMaster online platform.

Returns

- Return Period: Customers have up to 30 calendar days from receipt of the product to initiate a return.
- Product Condition for Return: To be eligible for a return, the item must be in its original condition, unused, undamaged and in its original packaging. Products must include all labels, manuals, warranties and accessories.
- Return Procedure: Customers must contact our support team via [https://market-master.org/pages/contact] to obtain a return authorization number. This number must be clearly marked on the return package.

Refunds

- Inspection and Refund Processing: Upon receipt of the return, our team will inspect the item and process the refund if it meets our return criteria. The customer will be notified of the approval or rejection of the refund.
- Refund Method: Refunds will be processed using the same payment method used for the original purchase, unless otherwise agreed.
- Refund Processing Time: Refunds may take a certain number of business days to appear in your account, depending on your bank or credit card issuer.

Exchanges

- Defective or Damaged Products: For products received as defective or damaged, we offer an exchange at no additional cost. Please contact us to arrange the exchange.
- Exchanges due to Personal Preference: If the customer wishes to exchange a product for a different size, color or item, they must follow the return process and make a new purchase.

Exceptions

Some types of items are exempt from being returned due to hygiene, safety reasons or if they are personalized or made-to-order products. These exceptions will be clearly marked in the product description.

Consultations

If you have questions or need help with your return, please do not hesitate to contact our customer service team.